VS999 Privacy Policy — How Your Data Stays Secure

VS999 collects certain information to deliver its services smoothly and keep members safe. We only collect what is genuinely necessary — nothing more.

Information collected at registration:

• Full name (as per national ID).
• Mobile number (for registration and communication).
• Email address (optional, but used for notifications if provided).
• Date of birth (for age verification — to confirm you are 18+).
• Mobile number linked to your preferred payment method.

Information collected during KYC verification:

• Scan or photo of National ID (NID) or passport.
• Proof of address (utility bill or bank statement).
• Confirmation details of the payment method used.

Data collected automatically while using the platform:

• Device type, operating system, and browser information.
• IP address (for security and fraud prevention purposes).
• Session duration and page visit data.
• Transaction history and betting activity.

VS999 uses collected information only for defined purposes. Your data will never be used beyond those purposes — that is our commitment.

VS999 analyzes members' betting patterns to create personalized bonus offers and tailored promotions. This analysis is entirely internal and is never shared with outside parties. You can opt out of personalized offers at any time through your account settings.

VS999 follows a strict policy when it comes to sharing member information with third parties. Below is a clear explanation of when and with whom your data may be shared:

Who your information may be shared with:

• Payment processing partners (for transaction purposes only — not your full account details).
• KYC verification service providers (for identity confirmation).
• Game software providers (for game result and RNG verification).
• Law enforcement authorities (when required by legal obligation or court order).
• Licensing authority (for regulatory compliance).

Parties your data will never be shared with:

• Advertisers or marketing companies.
• Any other gambling or betting platform.
• Data brokers or information resellers.
• Competitors of VS999.

Whenever data needs to be shared with a third party, VS999 ensures that party follows equivalent data protection standards and is contractually bound to maintain confidentiality.

VS999 uses industry-leading technology to keep member data secure. Our security architecture provides protection across multiple layers:

• Transmission Security: All data transfers are completed using TLS 1.3 protocol with 256-bit AES encryption. When you see https and a padlock icon in your browser, your connection is secure.
• Storage Security: Stored data is kept in a separate encrypted database. Payment information is stored on a server entirely isolated from the main database.
• Access Controls: Within VS999, only authorised personnel are permitted to access specific data. Every access is logged and reviewed on a regular basis.
• Penetration Testing: Every 6 months, an independent security team conducts controlled penetration testing on VS999's systems to identify and address any vulnerabilities before they can be exploited.
• Real-Time Monitoring: Suspicious login attempts, unusual transactions, and abnormal account activity are detected automatically, triggering an immediate alert to our security team.
• Backup & Recovery: Encrypted data backups are maintained regularly to ensure no information is lost in the event of an unexpected incident.

The VS999 website and app use cookies and similar technologies to enhance your experience and ensure the platform functions correctly.

Cookies used by VS999:

• Essential Cookies: Maintaining login sessions and storing security tokens. The platform cannot function without these.
• Performance Cookies: Measures page load times and detects errors. Used to improve platform performance.
• Preference Cookies: For language preferences, theme settings, and personalized experience.
• Analytics Cookies: To understand which features are most used — fully anonymized data.

VS999 does not use third-party advertising cookies. You can manage cookies through your browser settings, though disabling essential cookies may affect platform functionality.

VS999 does not retain data beyond the required period. A separate retention timeframe is defined for each category of information:

• Account Information: For the duration of active account status, and up to 5 years after closure (for legal compliance purposes).
• Transaction History: 7 years (as required under anti-money laundering regulations).
• KYC Documents: 5 years after account closure.
• Betting History: For the duration of account activity and 2 years after closure.
• Support chat records: 2 years.
• Session & Browsing Data: 90 days.

Once the retention period ends, data is securely deleted or anonymized. If you wish to have your data removed earlier, submit a request to support@vs999.my — note that data held under legal obligations may be subject to a minimum retention period.

VS999 believes you should have full control over your own data. We therefore uphold the following rights:

VS999 strictly does not serve or collect data from individuals under 18. Age is verified at registration and reconfirmed during the KYC process.

If a minor's information enters the VS999 system for any reason, the associated account will be closed and the collected data deleted as soon as we become aware. Parents or guardians who suspect their child is using VS999 should contact us immediately at support@vs999.my.

VS999 may update this Privacy Policy when necessary. Members will be notified of any significant changes via mobile number or email, and a notice will be published on the website. The effective date of any change will always be shown at the top of this page.

Continued use of the platform after any changes takes effect as acceptance of the updated policy. We recommend reviewing this page regularly.

For any questions or concerns regarding our Privacy Policy:

• Email: support@vs999.my
• Live Chat: 24/7 support available in Bengali
• Telegram: VS999 Official Channels